Working within an established design framework pushed me to identify what aspects of the design were worth preserving and where deeper changes were needed to create a clearer, more user-centered experience. Introducing AI insights and automated alerts also emphasized the importance of transparency and trust, especially when users rely on the product for guidance about their pet’s wellbeing. Reworking the user flow showed me the value of grounding decisions in real user behavior rather than assumptions, simplifying key journeys to reduce friction and support natural routines. Collaborating closely with my team strengthened the outcome, as combining research, design, and strategy perspectives helped create a solution that was both practical and emotionally supportive. Ultimately, this project reinforced that meaningful improvements come from empathetic listening, thoughtful iteration, and a willingness to challenge existing patterns to better serve users.